Refund policy
Refund policy
For food items:
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Returns or exchanges are only accepted for quality-related issues.
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For delivery errors or quality problems, please contact our customer service within 24 hours, and we will arrange a refund or exchange accordingly.
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Refunds for Shopify payments take 7-10 days, and the refund notification will be sent to your email. We appreciate your understanding and kindly ask for your patience while the refund is being processed.
Non-food items:
Customers have the right to return non-food items within 14 days from the date of purchase under the following conditions:
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The product is unused, unopened, and in its original packaging.
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Proof of purchase is required (e.g., invoice or order confirmation).
Refund method:
The refund will be issued to the original payment method.
We reserve the right to refuse returns if the above conditions are not met. If you have any questions, please feel free to contact us.
